Refund & Return Policy
Seller Disclaimer
Due to the personalized nature of this product, returns and exchanges are not accepted once an order is placed. Please double-check your decision before purchasing.
Eligibility for Refund
Wrong or Missing Item: A refund or replacement is only possible if we have shipped the wrong item or omitted part of your order.
Non-Returnable Situations
Personal Preference: Subjective dissatisfaction with the product’s look or design does not qualify for a return or refund.
Damages Caused by Shipping: If external shipping damage occurs, please contact the courier directly to file a claim. We pack items securely but are not liable for mishandling by third-party carriers.
“Delivered” but Not Received: If tracking information indicates that your package was delivered but you did not receive it, you must contact the carrier for further investigation. We are not responsible for lost or stolen packages after the carrier confirms delivery. However, we will do our best to assist you in filing a claim or locating the missing package.
How to Request a Refund
Contact Us: Email us at support@luminify.life with your order number, and we will get back to you as soon as possible!
Provide Evidence: State your order number and the issue (wrong item or missing item). Attach or link to the continuous, unedited video opening the package.
Approval & Processing:Once we verify the evidence and confirm an error on our part, we will process your refund or replacement. Refunds are applied to the original payment method. Processing times vary depending on your payment provider.
Timeframe: Please notify us of any shipment errors within 10 days of receiving your order. We cannot process requests outside of this timeframe.
Shipping Costs: If we confirm that we shipped the wrong or incomplete order, we will cover any return shipping costs (if necessary) or provide a prepaid shipping label. Original shipping fees are non-refundable in all other scenarios.
Legal Disclaimer
This policy is subject to change without notice.
Please review your local consumer protection laws; if they provide rights beyond what is stated here, those statutory provisions will apply.